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Balanced Lifestyles Counselling Prague
Psychological Emergency in Prague

Handling of emergency situations may be especially challenging
in a foreign country. I hope you find these resources useful:

What can you do if it is the middle of the night and you are feeling particularly lonely, scared, distressed, or desperate?
A crisis hotline is a phone number people can call 24/7 to get immediate over-the-phone emergency support, usually by volunteers trained to provide basic immediate relief over the phone, primarily by listening, without forming a therapeutic relationship between the client and the volunteer.
It is not therapy or counselling and the aim is neither to understand the roots of the client's suffering nor to produce lasting improvement in his/her feelings, thoughts and/or behavior, but rather to provide some temporary relief by offering human contact.
Volunteers with a particular area of expertise can also provide guidance in situations where a person is in danger or requires legal protection, such as child abuse, rape, or domestic violence.


Currently there is no 24-hour Crisis Line in English in Prague. Luckily, the Internet and low-cost telephone connections (SKYPE etc.) enable you to contact reputable international Crisis Lines around the clock. Many are available in several European languages. These are some of the best known ones: :

Samaritans provide confidential emotional support to people experiencing distress or despair, including those that could lead to self-harm. They are based in the UK and offer 24/7 service in English by phone or e-mail.
Tel.: +44 84 57 90 90 90

Befrienders is an international helpline network run by  Samaritans. It provides listening and support in over 20 languages worldwide.

US Health Department National Suicide Prevention 24/7 Hotline:
Tel: +1-800-273-8255

US National Domestic Violence Hotline:
+1-800-799-7233  help available in many different languages

The Rape Crisis Center (US):

International Federation of Telephone Emergency Services (IFOTES):
brings together National Associations of Telephone Emergency Service offering emotional support, immediately accessible to any person suffering from loneliness, in a state of psychological crisis, or contemplating suicide. To find a contact in your country click on "country members."
I would be grateful if you inform me of any changes that you become aware of or recommend a relevant  organization that was particularly helpful to you in emergency situation. This could  help keep this page up to date .

If you or someone close to you is feeling severely depressed, suicidal, delusional, generally disoriented, or behaves in a way that presents a threat to self or others while you are in Prague, please immediately contact either the general emergency line or any of the appropriate services below:

English- and German-speaking operators: 112
Czech-speaking operators: 115

112 is similar to the American 911 general emergency service, active in all EU countries, and can be traced with caller ID. If you have a medical emergency (including acute psychiatric condition or suicidal state) an ambulance will arrive to take you to the nearest appropriate medical facility.

If you speak Czech, you may call direct emergency numbers:

FIRE 150

Or you may choose to call one of the medical centers for foreigners:

Canadian Medical Care 235-36-01-33
724-30-03-01 (after-hours emergency)

UNICARE   224-220-040
608-10-30-50 Emergency
602-20-10-40 (Emergency English)
608-10-30-40 (Emergency German)

Or you may need to go straight to one of the Prague hospitals:

RIAPS Crisis Center: (24 hour psychiatric emergency center; Chlcickeho 39, P-3)
222-580-697 (Crisis line, 24 hours)

BOHNICE Hospital (Prague, Nemocnice Bohnice)  a specialized psychiatric hospital with an emergency service, the telephone operators  speak  Czech only, but some doctors speak English. ( Bohnice hospital has a reputation as an old-time psychiatric establishment and is recommended  by many only as a last resort, although care varies depending on the department and some doctors are  much more professional than the others).
General operator: 296-569-111; Crisis line 284-016-666

MOTOL Hospital (Prague, Nemocnice Motol, V Uvalu, 84 P-5)
224-431-111;   234-433-681
(24 hour emergency service,  reception for foreigners, very good for  emergencies, but they don't specialize in psychiatry)

HOMOLKA Hospital (Prague, Nemocnice na Homolce, Reentgenova 2, P-5)
257-272-146;  257-272-144  (No 24 hour emergency)


The abduction of children by a spouse is a scary reality in some cross-cultural marriages. If you  have reason to believe your children may become victims of family abduction,  REUNITE  has useful information on how to prevent it and what to do if it happens.

Domestic violence happens much more often that we think, and it is not limited to the poor or uneducated. It can happen to anyone. It  may be life threatening for you and/or your children. If you became a victim of domestic violence, it is advisable that you immediately contact one of the organizations providing assistance with domestic violence cases and ask for guidance on how to handle the situation in a way that will ensure the safety of the victim/victims and possible legal protection in the future.

If you were physically abused, the first step is to go to one of the hospitals and get a  statement from a doctor, confirming the damage to your health. With this document you can then go to the police.

No matter how stressed or scared you are, you may face the need to quickly make crucial decisions that will have serious implications for your life in the future.  We recommend that you contact one of the crisis lines before going to the police, as they have a lot of experience in dealing with such situations. They may explain the pros and cons of different courses of action. They may help arrange an appointment with a more helpful police representative, experienced in domestic violence issues.

Even if you decide not to press charges, a hospital statement and police report may come in useful, should the situation be repeated in the future. 

Counselling may be of great help in supporting you through the crisis, exploring the pros and cons of difficult decisions, and building coping strategies that could help you avoid or manage abusive situations in the future.
(you may need a Czech speaker's assistance, but these organizations may be a good source of information on support available locally):

Alcoholics Anonymous in Prague and the Czech Republic:

Child Crisis Center (help to abused and neglected children):

LINKA BEZPECI (Crisis line, 24/7)   800 155 555 or  116 111 (free from all phones in the Czech Republic)

Drug  abuse help:
DROP-IN - in English!
SANANIM on-line counselling (in Czech)

Gays and Lesbians main Czech website :

Domestic Violence Help (also rape): 

ROSA  (website in English):

ACORUS   283 89 2772

BILY KRUH BEZPECI (White Circle of Safety)

DONA LINKA  251 51 13 13

Human Trafficking, Forced Prostitution
LA STRADA -- a nonprofit organization providing information and help to victims of human trafficking (forced prostitution, slave work etc.) Their website is in English:

  • HELPLINE: or +420 222 71 71 71


Contact numbers on this page are  provided for your information only.  Balanced Lifestyles Counseling in Prague does not specifically endorse any of these organizations and services and is not responsible for the way they function. Please be aware that the quality of service may vary dramatically depending on the individual answering the phone at any given moment and contact information is subject to change at any time.  
When you come to the end of
your rope, tie a knot and hang on.
                                  F . D. Roosevelt
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